Troubleshooting Diablo 2 Resurrected: Game Won’t Start

In this tutorial for Diablo 2 Resurrected, you’ll learn why the game might not start, and how to fix it. You’ll also find tips for logging in and recovering lost progress.

If you’re experiencing issues with Diablo 2 Resurrected, this guide offers solutions to common problems, such as a black screen, overloaded servers, loss of progress, and audio issues.

• No AVX support / black screen
• Overloaded servers
• Loss of progress
• Error: Failed to initialize Graphics Device
• Error: D3D12 Init Failed
• Audio cutting

If you’re having trouble launching the game, try restarting your computer after installation. Ensure that you have a stable internet connection and have installed any available updates for the game, the graphics driver, and the operating system. Note that Diablo 2 Resurrected isn’t compatible with Windows systems older than Windows 10.

In some cases, resetting or reinstalling the Battle.net app may fix issues with the game or client application. Close any heavily burdening applications running in the background, and disable overlays like GeForce Experience and Discord.

No AVX support / black screen

If your processor doesn’t support AVX, you might encounter a system error message or a black screen. A patch to fix this issue is expected soon. Before purchasing the game, you can download free programs like HWInfo or CPU-Z to check your computer’s available instructions, including AVX.

If you’re experiencing a black screen after changing the game or monitor’s resolution settings, try pressing Alt+Enter to enter windowed mode. If the problem persists, the issue may be elsewhere.

Intel

Visit the manufacturer’s website and search for your product. Find the sub-model and scroll down to Advanced Technologies to check for available extensions, including AVX.

AMD

AMD’s website doesn’t provide accurate product information, but you can check for available extensions on sites like WikiChip. Search for your processor model and go to the Features section.

Server Overload

If you plan on playing the game online on the release date, be prepared for server overload issues. This problem might persist for several days after the game’s release, especially during holidays and weekends. You may also encounter similar issues during server maintenance periods. The developer usually announces such maintenance in advance on their website. Some of the common server overload issues include:

1. Unable to select a hero and join, with a message saying “hero is already in the game,”
2. Unable to create a new hero,
3. No hero on the list of created characters, and
4. A black screen (rare).

All these problems are most likely caused by server overload issues. Waiting for some time and then restarting the game may resolve these issues.

Loss of Progress

Players often experience losing their characters or their last save after the game’s release. This problem occurs in both online and offline modes. The issue arises on the server’s side, where the game saves are stored. If you want to recover your saves:

1. Reboot the game client, enter the game, and quit immediately.
2. Change the region (e.g. Europe to Asia).
3. Start the game again. There’s a possibility that you may see your character and progress once again.
4. You can restore the region settings later.

Unfortunately, this method doesn’t guarantee the recovery of your saves. It’s more suitable for offline play.

Error: Failed to Initialize Graphics Device

The problem with initializing the graphics driver is mainly encountered by laptop users. It may occur due to graphical settings if your graphics card is dedicated and integrated. To resolve this issue:

Nvidia Graphics

Open the NVIDIA Control Panel app in the Control Panel or by right-clicking the desktop and enter the 3D Settings tab. You can set this option globally by finding the Power Management Mode section and setting it to Prefer Maximum Performance. However, it’s recommended to go to the Program Settings tab, find the game on the list or add it to the list, and set the option only for that specific game.

AMD Graphics

Open the Radeon Settings configuration manager and go to Preferences → Additional Settings → Power → Switchable Graphic Application Settings. Then, select High-Performance Profile.

Error: D3D12 Init Failed

One of the common problems with starting the game is related to DirectX 12. The issue may arise if your graphics card doesn’t support DX12. If that’s not the case, the problem could be caused by apps related to the audio driver. The error code may look like this: NVSDK_NGX_D3D12_Init failed… To fix this:

Go to the Control Panel and then Audio. Turn off all the devices that you’re not using, especially Mixer Realtek if you have it. Additionally, turn off all other audio-related apps like mixers, equalizers, and apps dedicated to certain brands of motherboards or laptops. These apps include Realtek HD Audio Manager, MSI Nahimic, Alienware Surround Sound, or Asus Sonic Studio. Turning them off shouldn’t affect the audio in any way since they’re not drivers, just apps supporting the sound settings for the user.

Fixing Audio Interruptions and V-Sync Issues

If you are experiencing audio interruptions while playing smoothly, the problem may lie in extra apps for audio handling/mixing or V-sync issues. To solve this, disable all audio-related apps and follow the steps provided in the Error: D3D12 Init Failed guide.

To fix the V-sync issue, access the graphics card manager (as outlined in the Error: Failed to initialize Graphics Device guide). From there, navigate to the app or apply global settings for Vertical Synchronization by selecting the Fast option from the list. If the problem persists, try experimenting with the other options as well.

FAQ

1. Why won’t Diablo 2 Resurrected start on my computer?

There can be several reasons why Diablo 2 Resurrected won’t start on your computer. The most common reasons include outdated drivers, missing game files, and compatibility issues. Make sure your computer meets the minimum system requirements and that your graphics and sound drivers are up to date. You can also try verifying the game files in the game launcher or reinstalling the game. If the problem persists, try running the game in compatibility mode or as an administrator.

2. How do I fix the “Game not working” error in Diablo 2 Resurrected?

If you encounter the “Game not working” error in Diablo 2 Resurrected, try updating your graphics and sound drivers first. You can also try running the game as an administrator or in compatibility mode. If none of these solutions work, try disabling your antivirus or firewall temporarily. Sometimes, these security programs can interfere with the game’s performance. If the problem persists, contact the game’s support team or search for solutions on the official forums or community websites.

3. Why is Diablo 2 Resurrected crashing or freezing during gameplay?

If you experience crashes or freezes during gameplay in Diablo 2 Resurrected, it could be due to several reasons. Try lowering the graphics settings in the game launcher or disabling any background programs that might be using up your computer’s resources. You can also try updating your drivers or reinstalling the game. If the problem persists, it could be a hardware issue, such as overheating or a faulty component. In this case, you may need to seek professional help or replace the hardware.

4. How can I prevent future issues with Diablo 2 Resurrected?

To prevent future issues with Diablo 2 Resurrected, make sure your computer meets the minimum system requirements and that your drivers are up to date. Avoid using mods or cheats that could interfere with the game’s performance or cause game-breaking bugs. If you encounter any issues, try searching for solutions online or contacting the game’s support team. Finally, make sure to back up your game saves and other important files regularly.